Job Title: Customer Care Representative
Location: Abuja
Job Type: Full-time
Reports to: Customer Care Manager
Job Description:
We are seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and providing exceptional support. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to solve problems efficiently. You will work closely with various teams to ensure customer satisfaction and a smooth service experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information on products, services, and company policies to customers.
- Assist customers with troubleshooting and resolving issues related to products or services.
- Maintain a high level of customer satisfaction by addressing concerns, answering questions, and handling complaints effectively.
- Record and update customer interactions, feedback, and issue resolutions in the customer relationship management (CRM) system.
- Collaborate with other departments (technical support, sales, billing) to resolve complex customer issues.
- Provide feedback to the management team on recurring issues and suggest process improvements.
- Stay up-to-date with product knowledge and company offerings to assist customers accurately.
- Handle multiple tasks simultaneously while maintaining attention to detail and providing high-quality service.
- Follow up with customers to ensure that their issues have been resolved to their satisfaction.
Job Requirements:
Education and Experience:
- High school diploma or equivalent required; an associate’s or bachelor’s degree in business, communications, or a related field is a plus.
- Previous experience in a customer service or support role is preferred.
- Familiarity with CRM software and customer support tools is an advantage.
Skills and Competencies:
- Excellent verbal and written communication skills.
- Strong active listening skills and the ability to understand customer needs.
- Patience and empathy when dealing with difficult or upset customers.
- Problem-solving skills with the ability to think critically and resolve issues effectively.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy when logging customer information.
- Ability to work well in a team environment as well as independently.
- Proficiency in using computers and standard office software (e.g., Microsoft Office Suite).
- Ability to maintain a positive attitude and remain calm under pressure.
Additional Requirements:
- Availability to work flexible hours, including evenings, weekends, or holidays if required.
- Strong conflict-resolution skills and a customer-first attitude.
- Willingness to learn and adapt to new technologies and processes.
Benefits:
- Competitive salary.
- Health and dental insurance.
- Paid time off and holidays.
- Ongoing training and opportunities for career development.
- Friendly and supportive team environment.
If you are passionate about customer service and enjoy solving problems while delivering excellent support, we encourage you to apply.
How to Apply:
Please submit your resume and a cover letter explaining your interest in the role and how you meet the qualifications.
